TurantKart

Refunds and cancellations

When an order can be cancelled, and how an approved refund is credited to Turant Wallet.

Last updated 28 September 2026 · Applies to this website and the installed home-screen app

Cancelling an order

You can cancel from the order page while the status is still pending or confirmed. Once the shop has started preparing the order, the cancel button closes because the items may already be packed.

If that order was paid online, and it was not cash on delivery, a cancellation inside this window is credited to your Turant Wallet. The credit is the amount collected for that order, including a delivery fee that had already been charged, unless the checkout screen said a fee was non-refundable.

Asking for a refund

A refund to Turant Wallet can be requested on a paid order that is not cash on delivery while it is pending, confirmed, cancelled, or delivered. Write a short reason. The shop reviews the request against the order. Wallet credit happens after approval.

A refund is not sent back to a bank account or UPI id from this form. It is credited to Turant Wallet so you can use it on a later order. You will see the refund status on the order page.

Missing, damaged, or wrong items

Groceries are perishable. Check the bag when the rider hands it over. If an item is missing, damaged, spoiled, or different from what you ordered, tell the shop from the order page or from the contact details on this website as soon as you can, and include the order number.

The shop decides the refund from the order, the reason, and any photo or note you send. A partial problem can be refunded for that item rather than the whole bill. An item you simply changed your mind about after a successful delivery is not automatically refundable once it has left the shop.

Cash on delivery and failed payments

Cash on delivery is collected at the door. It is not refunded through the online form unless the rider already collected the cash and the shop approves a wallet credit.

If a UPI or other online payment fails, or the reference cannot be matched, the order stays unpaid. You can pay again from the order. An amount that left your account but is not shown as paid should be raised with the shop together with the transaction reference, so it can be checked before a wallet credit.

Questions

Talk to the shop

If something in these pages is unclear, or you want a name, phone, or email corrected, use the contact published on this website. Please include your order number when the question is about a delivery or a refund.